Feedback & complaints
Last updated 27 October 2026
Your feedback helps us do better, and you have every right to raise a concern. We welcome both, and you will be treated with respect.
How to tell us
Call us on 08 8265 3522, email stagnes@terrywhitechemmart.com.au, or speak with our team in store at Shop 18-19 St Agnes Shopping Centre, 1244 North East Road, St Agnes SA 5097.
What happens next
We will acknowledge your complaint, look into it, and get back to you with an outcome. If we need more time, we will keep you informed.
If you're not satisfied
You can raise a concern about NDIS supports with the NDIS Quality and Safeguards Commission (ndiscommission.gov.au). For a privacy concern, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).